🛍️ Return Eligibility

✔️ Return Window: You have 30 days from the date of receipt to initiate a return.
✔️ Item Condition: Items must be unused, unopened, and in their original packaging with all tags attached.
✔️ Proof of Purchase: A receipt or order confirmation is required for all returns.

📩 How to Initiate a Return

1️⃣ Contact Us: Email info@cherishedcollective.com or log in to your customer account to request a return.
2️⃣ Receive Return Instructions: Once approved, you’ll receive detailed instructions on where and how to return your item.
3️⃣ Ship Your Return: Carefully pack your item(s) and include your order number to ensure smooth processing.

⚠️ Returns sent without prior authorization will not be accepted.

📌 Need help? Reach out anytime at info@cherishedcollective.com.

🚚 Return Shipping Costs

• Customers are responsible for return shipping fees.
• Original shipping costs are non-refundable.
• We recommend using a trackable shipping method to ensure safe delivery.

📦 Damaged or Defective Items

We stand by the quality of our products! If your order arrives damaged, defective, or incorrect, please contact us immediately at info@cherishedcollective.com.

✔️ Attach clear photos of the issue to help us resolve it quickly.
✔️ We will evaluate the situation and offer a replacement or full refund.

❌ Exceptions & Non-Returnable Items

The following items are not eligible for returns:
🚫 Final Sale Items & Gift Cards – These purchases are non-refundable.
🚫 Personalized or Custom Orders – Unless damaged or defective.
🚫 Shipping Fees – Original shipping charges are non-refundable.

🔄 Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item:
✅ Please return the original item for a refund and place a new order for the desired product.

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to a 14-day return period from the date of delivery—for any reason, with no justification needed.

✔️ Items must be unused, in original packaging, and with proof of purchase.
✔️ Return shipping costs remain the responsibility of the customer.

💰 Refund Process

✔️ Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
✔️ If approved, your refund will be processed to your original payment method within 10 business days.
✔️ Processing times may vary depending on your bank or credit card provider.

📌 Haven’t received your refund after 15 business days? Contact us at info@cherishedcollective.com, and we’ll be happy to assist!

📞 Contact Us

For any return or refund inquiries, feel free to reach out:
📧 Email: info@cherishedcollective.com

We appreciate your trust in Cherished Collective and look forward to providing you with exceptional service and timeless products!