FAQ
Frequently Asked Questions (FAQ)
❓ FAQ
Welcome to Cherished Collective’s FAQ page! Here, you’ll find answers to our most common customer inquiries, making your shopping experience as seamless and enjoyable as possible. If you need further assistance, feel free to contact our support team—we’re always happy to help!
📌 1. General Questions
What is Cherished Collective?
Cherished Collective is a thoughtfully curated destination that brings together three distinct brands:
💖 Vegan Glow Skincare – Clean, cruelty-free beauty for a radiant glow.
👜 Flashybags – Chic, functional handbags that complement your lifestyle.
💎 Jewelsentials – Timeless Moissanite & lab-grown diamond jewelry for everyday elegance.
Together, we offer luxury essentials designed to make every moment truly cherished.
What products do you offer?
Our collection includes:
✔ Skincare – Vegan, cruelty-free, and high-performance beauty products.
✔ Bags – Stylish, versatile handbags crafted from premium materials.
✔ Jewelry – Ethically sourced Moissanite & lab-grown diamond pieces.
Where are you located?
Cherished Collective is an online boutique serving customers worldwide.
🚚 2. Ordering & Shipping
How can I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Our streamlined process ensures a quick and hassle-free shopping experience.
Do you ship internationally?
Yes! 🌍 We offer worldwide shipping—fees and estimated delivery times will be displayed at checkout based on your location.
How long does shipping take?
Order Processing: 2-3 business days (excluding weekends & holidays).
✔ Estimated Delivery: 3-7 business days, depending on your shipping method and destination.
✔ Tracking Details: You’ll receive a tracking number via email once your order ships.
How can I track my order?
After your order has shipped, we’ll send you a tracking link via email so you can monitor your package’s journey in real time.
📦 3. Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused, unopened items in their original packaging. For full details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
📩 Email our customer support team at info@cherishedcollective.com and we’ll guide you through the return process.
Are there items that cannot be returned?
For hygiene reasons, opened skincare products and certain personalized jewelry pieces may not be eligible for return. Please check each product’s return policy before purchasing.
💳 4. Payment & Security
What payment methods do you accept?
We accept:
✔️ Major credit/debit cards (Visa, MasterCard, Amex, Discover)
✔️ PayPal
✔️ Other secure payment options available at checkout
Is my payment information secure?
Absolutely. 🔒 We use industry-standard encryption technology to ensure your personal and payment details remain safe and protected.
📞 5. Customer Support
How can I contact you?
We’re happy to assist you! Contact us via:
📧 Email: info@cherishedcollective.com
📱 Social Media: Facebook, Instagram
What are your customer support hours?
✔ Monday – Friday: 9 AM – 5 PM (EST)
✔ Response Time: We strive to respond within 24 hours on business days.
🎁 6. Additional Information
Do you offer gift cards?
Yes! ✨ Our digital gift cards make the perfect present. Check out our Gift Cards page for more details.
Can I request a custom order?
We currently offer customization on select jewelry pieces. 💎 Contact us for details on personalized designs.
💖 Need More Help?
If you couldn’t find the answer you were looking for, our team is here to assist! Reach out anytime at info@cherishedcollective.com, and we’ll be happy to help.
✨ Thank you for being part of Cherished Collective!